On June 1^st, TUV Rhine company has held a high-level quality management awareness training at Hunan Oil Pump Co., Ltd. All the leaders of relative occupational departments for Hunan Oil Pump Co., Ltd. and Zhuzhou Elite Electro Mechanical Co., Ltd. had participated in the training. 

Even the training lasts only two and half hours, but the content is rich. The teacher guides us to start with the existing quality problems and analyze the common problems in quality planning and quality management. Combining with the experience of Toyota, Volvo and other well-known international automobile companies. And providing us with solutions to these problems. It further elaborates the specific meaning of "customer-centered", emphasizing that in addition to external customers, the company should also establish the quality consciousness of "process is customer". At the same time, the countermeasures against human errors, the treatment methods of on-site chronic problems, how to establish preventive thinking in process planning, and how to break it. A series of discussions and guidance have been launched on issues such as barriers between departments.This training mainly conveys some underlying logic and major principles of quality management, which belongs to the basic cognitive framework of quality management. It is of great significance to establish the consciousness of total quality management.

At present, the external quality situation of the company is grim, internal quality problems occur frequently, staff awareness needs to be improved urgently, and quality management has a long way to go, requiring continuous learning and progress of the company's staff, improving customer satisfaction, and upgrading the company's products and performance to a higher level. After all, in this "quality wins" era, quality represents the dignity of each of our employees, I hope you will all be encouraged.